Privacy policy

This Privacy Policy applies to loutrobay.gr, owned and operated by Loutrobay. This Privacy Policy describes how we collect and use the information, which may include personal data you provide on our website, loutrobay.gr. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect may include:

Your first name, last name, email address, phone number and home address.
Guest stay data, such as date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used).
Credit card details, such as type of card, credit card number, name on card, expiration date and security code.
Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Cookies

When using our website, we may collect information automatically through cookies, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, browsing history, and type of data viewed. For information on how we use cookies, see our Cookies Policy.

Processing Purposes

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and administer your reservation.
B. Customer service: We use your personal data to provide customer service.
C. Marketing activities: With your permission, we may use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future.
D. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this, such as to respond to and handle requests you have made.
E. Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf.
F. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law.
G. Legal and compliance: In certain cases, we may need to use the information provided, which may include personal data, for legitimate reasons for conventional and/or legal authorities concerning in particular the conduct of bookkeeping and accounts clearance, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.

Legal Bases

Purpose A: We rely on the performance of a contract.
Purposes B–F: We rely on our legitimate interests.
Purpose G: We rely, where applicable, on our obligation to comply with the law.
Where required, we will obtain your consent for direct marketing.

You can withdraw your consent anytime by contacting us at loutrobay@hotmail.com. If you wish to object to some of the processing set out above, please contact loutrobay@hotmail.com.

Data Sharing

Third-party service providers: We may use service providers to process your personal data strictly on our behalf. This processing would be for purposes included in this Privacy Policy such as facilitating reservation payments, sending out marketing material or for analytical support services. These providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes. We do not sell or rent your personal data.
Competent authorities: We may disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

International Data Transfers

We avoid transferring personal data outside the European Union unless necessary. If such a transfer must occur, we ensure it is done with adequate protection in line with EU laws, including contractual safeguards.

Security

We implement reasonable measures to prevent unauthorized access to and misuse of personal data. Data is encrypted via Secure Sockets Layer (SSL) technology. Only authorized personnel have access to personal data.

Please note that no internet transmission or storage system is ever fully secure.

Data Retention

We retain personal data for as long as necessary to provide services, comply with laws, resolve disputes, and prevent fraud. If you have questions about specific retention periods, please contact us at loutrobay@hotmail.com.

Your Choices and Rights

You have the right to:

Request access to the personal data we hold about you.
Request corrections or updates to your data.
Request deletion, blocking, or restriction of processing where appropriate.
Object to processing based on legitimate interest.
Withdraw consent at any time (where applicable).

Please contact us at loutrobay@hotmail.com to exercise these rights.

Links

Our website may contain links to third-party websites that follow different privacy policies. Please review their policies before submitting any data.

Relevant Legislation

Click here for more information on the European Union General Data Protection Regulation 2018 (GDPR).

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of your rights, you can contact us via loutrobay@hotmail.com

Changes to the Policy

This Privacy Policy may change from time to time. If we make material changes, especially those that impact you directly, we will notify you before implementing them.